General Policies

Safety & Valuables

• Key Responsibility: Lost room keys incur a replacement fee of ₱500.

• Personal Belongings: COCO47 Apartelle is not responsible for the loss or theft of money, jewelry, or personal valuables left unattended in the rooms or common spaces. Please ensure doors are locked whenever leaving your room.

No-Show Policy:

Failure to arrive on your scheduled check-in date without prior notice to COCO47 Apartelle will be treated as a No-Show. In the event of a No-Show, 100% of the total reservation payment will be forfeited AND strictly non-refundable, and the remainder of the booking will be canceled to make the room available to other guests.

Property Rules

• No-Smoking Policy: Smoking or vaping inside the air-conditioned rooms, bathrooms, or indoor corridors is strictly prohibited. Designated outdoor smoking areas are available. A cleaning fee of ₱2,000 will apply for violations to cover deep-cleaning expenses.

• Quiet Hours: Out of respect for other guests, quiet hours are observed from 10:00 PM to 7:00 AM. Loud music, parties, or rowdy gatherings are not permitted anywhere on the property premises.

• Maximum Occupancy & Visitors: Rooms are capped at their assigned registered capacity. Unregistered visitors must present an ID at the front desk and leave room areas by 9:00 PM. Overnight visitors are subject to extra-person fees.

• Pet Policy: Pets are strictly not allowed on the property unless prior written management approval has been obtained.

Appliances, Amenities & Property Care

• In-Room Appliances Provided: Rooms are equipped with standard appliances for guest comfort, which may include:

  • Air-conditioning unit with remote control

  • Smart TV with Netflix account.

  • Kitchen Utensils

  • Mini-refrigerator

• Care of Appliances & Fixtures:

  • Guests are requested to turn off the air-conditioning unit, lights, and appliances when leaving the room.

  • Do not cook or use portable heating stoves/appliances inside the room unless the unit is specifically designated as a kitchen/kitchenette suite.

• Damages & Missing Items: Guests are held responsible for any damage to appliances, furniture, linen, or property fixtures during their stay. Missing remote controls, towels, or broken equipment will be charged or billed upon check-out at full replacement cost.

Check-In / Check-Out:

• Standard Check-in: 6:00 AM to 10:00 PM

• Standard Check-out: Based on reserved date & time usually after 24hr cycle.

• Early Check-in is subject to change the reserved date & time at no cost.

Payment Terms

• Full payment is required prior to check-in.

• Payments via CASH, GCash or Bank Transfer must be settled according to your booking.

• Reservation required at P500.00 per room is collected during online and walk-in reservation. Reservation amount is creditable to the final balance.

• Primary guest must present a valid government-issued ID upon arrival.

Guest Failure to show up

• Definition of No-Show: A guest is considered a "No-Show" if they fail to check in (6:00AM-10:00PM) on their scheduled arrival date without prior written or verbal notice of late arrival.

• Payment Penalty: The full reservation payment (100% of the reservation cost) will be completely forfeited and is strictly non-refundable.

• Room Release: The room reservation will be automatically canceled, and the room will be released back into inventory for public booking.

Processing of Refunds

• Refunds will be issued using the same mode of payment used during booking (e.g., GCash, Maya, or Bank Transfer).

• Processing Time: Standard refund processing takes 1 to 3 business days from the date of request.

Guest Late Arrival

• Late Check-In Notice: Guests planning to arrive after 10:00 PM are highly discouraged however, must notify the front desk or management prior to their check-in date.

• Holding the Room: Once notified of a late arrival, the property will hold the room overnight without declaring a No-Show. The room charge for the day still applies..

Cancellation & Refund Policy

All cancellation requests must be done in notification (via email, messaging apps, or direct notification to our front desk). Refunds are determined by how far in advance notice is provided:

• 2 days - 100% Refund

• 1 day - 50% Refund

• less than 24hrs - Non-refundable

Rebooking and Rescheduling Policy

• Guests who wish to change their stay dates without canceling may request a rebooking under the following conditions:

  • Advance Notice Requirement: Rebooking requests must be made at least 24 hours (1 day) prior to the original check-in date.

  • Rate Adjustments: Rebooking is subject to room availability and rate.

Emergency Cancellations & Force Majeure

• Natural Disasters & Severe Weather: In the event of official travel bans, land slip closures, or severe weather conditions (e.g., PAGASA Typhoon Signal No. 2 or above) directly preventing travel to the property, standard cancellation penalties are waived.

• Remedies Provided: Guests affected by Force Majeure events will be offered:

  • Free date rebooking (valid within 12 months, subject to availability).

  • Full Refund (less payment processing bank / transfer fees).